• Free shipping on all orders above €75

Shipping & Returns

This Shipping and Return Policy sets out how we, www.rebasy.com, collect, store and use information about you when you use or interact with our website, www.rebasy.com (our website) and where we otherwise obtain or collect information about you.
This Shipping and Return Policy is effective from 18th March, 2020.

REBASY (we, our and us) operates the website.
REBASY is an online retail store based in Netherlands. Our registered address is Rebasy, Street Zilvervloot, 6, 2157 PT, Netherlands.
Our email address is Info@rebasy.com.
www.rebasy.com is compliant with the 2018 E.U. GDPR.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it us for a full Return, store credit, or an exchange. Please see below for more information on our return policy.

You will receive an email confirmation once your order has been successfully placed. It will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 3-5 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. You will receive your order within 2-4 weeks from the date that it is placed.

Following are the shipping charges, applicable to each order you place on our website.
5.95€ shipping charges shall be charged on all orders of less than 75€ within the territory of Europe.
No shipping charges shall be charged on all orders above 75€ within the territory of Europe.
19.95€ shipping charges shall be charged on all orders outside the territory of Europe.

Return requests must be made within 07 days of delivery. It can take up to 1-2 weeks for an item to reach us once you return it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
You must use a traceable method to mail your return. You will be responsible for paying your own shipping costs for returning your item. In case, you use the prepaid shipping label, shipping charges will be deducted from your return to cover shipping charges.
After 07 days from delivery date you must contact www.rebasy.com customer service to determine the best course of action.

To return an item, please place the item securely in its original packaging and include your proof of purchase / and the return form provided / and other, and mail your return the following address:
“Rebasy, Street Zilvervloot, 6, 2157 PT, Netherlands”
We strongly recommend that you use a traceable method to mail your return. You are solely responsible if your shipping is not traceable or in case of any item lost during the shipping. We are only liable to return if items are sent back to us in same condition.

After receiving your Return and inspecting the condition of your item, we will process your Return. Please allow at least 7 days from the receipt of your item to process Return. Returns may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

The copyright in this Shipping and Return Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.

If you have any questions regarding these terms and conditions of this website, please contact us by any of the following means;
Web: www.rebasy.com
Email: Info@rebasy.com.

© All rights reserved. March, 2020.